Refund policy
At KafiCrew, we want you to be happy with your purchase. If you receive a product that is eligible for return or exchange, please follow the process below.
1. Return Window
Eligible products may be requested for return or exchange within 7 days of delivery.
The request must be submitted within the applicable return period.
2. Eligibility
To be eligible for a return or exchange, the product must:
- Be unused and unworn
- Be unwashed
- Not have any stains, marks, damage or alterations
- Have all original tags attached
- Be returned with its original packaging, where applicable
- Be in resalable condition
Products that do not meet these conditions may be rejected.
3. Non-Returnable Products
The following may not be eligible for return or exchange:
- Products that have been worn, washed or altered
- Products damaged after delivery due to customer use
- Products without original tags
- Products returned after the applicable return period
- Personalized or customized products, where applicable
- Products specifically marked as non-returnable on the product page
4. Wrong or Damaged Product
If you receive the wrong product or a product that is damaged or defective, please contact us at support@kaficrew.in as soon as possible.
Please provide your order number along with clear photographs or videos showing the issue.
After reviewing the request, KafiCrew may provide a replacement, exchange or refund, as applicable.
5. Size Exchange
Size exchanges are subject to product availability.
If the requested size is unavailable, we may provide an alternative resolution where applicable.
6. Return Shipping
For eligible returns caused by a wrong, damaged or defective product, KafiCrew may arrange or reimburse return shipping as applicable.
For other returns or exchanges, shipping charges may apply depending on the circumstances.
7. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds for prepaid orders will generally be made to the original payment method.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
8. Return Rejection
KafiCrew reserves the right to reject a return or exchange if the product does not meet the eligibility requirements described in this policy.
9. How to Request a Return or Exchange
Email us at:
Please include:
- Order number
- Name used for the order
- Product name
- Reason for return/exchange
- Relevant photographs or videos, where applicable
Our team will guide you through the next steps.
10. Contact
KafiCrew
Email: support@kaficrew.in