Shipping policy

At KafiCrew, every order is prepared with care. As a growing independent brand, we process and dispatch orders in batches rather than shipping every order individually each day.

1. Order Processing & Batch Shipping

Orders are processed and shipped in batches.

Please allow approximately 6-7 business days for your order to be prepared and dispatched after your order is successfully placed.

This processing time allows us to carefully prepare, check and pack each order before it leaves us.

During launches, collections, sales, festive periods or periods of high order volume, processing may occasionally take longer. If there is a significant delay, we will do our best to keep you informed.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–6 business days, depending on your location and the courier service.

Therefore, the overall delivery timeline may generally be around 9-10 business days from the date of placing your order. 

Delivery timelines are estimates and may vary due to: 

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete address information

  • Unforeseen circumstances beyond our control

3. Shipping Locations

We currently ship orders within India.

Delivery availability may vary depending on the destination and courier service coverage.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

KafiCrew may offer free shipping on selected products, orders or promotional periods.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the email address, phone number or other contact information provided during checkout, where tracking is available.

6. Incorrect Address

Please make sure that your shipping address and contact details are correct before placing your order.

KafiCrew is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be resent.

7. Delayed Orders

If your order has exceeded the estimated delivery timeline, please contact us at support@kaficrew.in with your order number.

We will check the status of your shipment and assist you accordingly.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide clear photographs or videos of the package and product.

This will help us investigate the issue with the courier and determine the appropriate resolution.

9. Contact Us

For shipping-related questions, please contact:

KafiCrew
Email: support@kaficrew.in